This is a machine translation of the German original. In case of discrepancies between this translation and the German original, the German version shall prevail.
These terms of use govern the use of the Zoo Eberswalde app.
The app serves as a digital information and service offer for visitors to the Zoological Garden Eberswalde. It provides in particular information about animals, facilities, paths, map content, and location-based functions within the zoo grounds.
By using the app, you agree to these terms of use.
The publisher of the app is:
The development of the app as well as the technical operation of the app and the server infrastructure used for this purpose are carried out by:
The Zoological Garden Eberswalde is the publisher of the app and is responsible in particular for its content design and its purpose as an information and service offer.
Technische Hochschule Wildau is responsible in particular for the development of the app, the technical provision, the operation of the server infrastructure used, and the technical implementation of individual functions. The university acts as developer and provider of the app in the app stores of Apple (App Store) and Google (Google Play). The backend infrastructure runs on systems operated by Technische Hochschule Wildau. No external hosting provider is involved.
The app offers in particular the following functions:
There is no entitlement to a specific availability, completeness, or constant currency of the app.
The use of the app is free of charge.
No separate contract for paid digital services is concluded. Any connection costs of your mobile or internet provider are to be borne by you.
The publishers and operators strive for the most trouble-free provision of the app possible. However, availability at all times, uninterrupted, or error-free operation cannot be guaranteed.
The use of individual functions may be restricted in particular by:
The app may be further developed, changed, restricted, or temporarily discontinued at any time, provided there is a factual reason for this.
The map and routing functions serve exclusively for orientation within the zoo grounds.
The paths, routes, and notices displayed in the app do not constitute binding safety, rescue, or hazard notices. The signage on site, barriers, instructions from staff, and the actual conditions on the ground always remain authoritative.
The use of the location function requires that you allow the app access to the location of your end device. Without this permission, location-based functions may be restricted or unusable.
To the extent that the app enables the selection of wheelchair-accessible paths, this is a supporting technical function based on the path information available in the app.
No guarantee is given that a suggested path is in fact completely barrier-free, safe, or usable without restriction at all times in individual cases. The actual conditions on site remain authoritative.
The content of the app is provided with reasonable care. Nevertheless, no guarantee can be given for the constant accuracy, completeness, currency, or availability of the information provided.
This applies in particular to:
Short-term changes on site remain reserved.
The app uses map material based on data from OpenStreetMap (OSM).
The map data is provided as offline maps with the app or via updates to the map data and is stored locally on the device. No connection to external map servers is required to display the map; in this regard, no usage data is transmitted to OpenStreetMap or its contributors when using the map.
OpenStreetMap data is subject to the Open Database License (ODbL); map representations derived from it may additionally be subject to license conditions for the map graphics.
The app contains the attribution required by the license, in particular the notice "© OpenStreetMap contributors" in the map view or an associated license area.
The license conditions of OpenStreetMap remain unaffected. Further information is available at: https://www.openstreetmap.org/copyright
The app may contain links to external websites or services, such as to Zoo Eberswalde or the City of Eberswalde, to opening hours, to event information, to map services, or to other information offers.
This content is provided by the servers of the respective providers and is outside our sphere of influence.
The respective providers are solely responsible for the content, availability, security, and data protection of external offers.
When accessing external offers, different terms of use and privacy notices may apply. We recommend reading these before use.
At the time of linking, no legal violations were apparent on the linked pages. We have no influence on subsequent changes to the linked content.
The app is made available for download via the Apple App Store (Apple) and the Google Play Store (Google). In the app stores, Technische Hochschule Wildau acts as developer and provider of the app.
For the download, installation, and updating of the app via an app store, the terms of use and contractual conditions of the respective store operator additionally apply. These conditions are concluded between you and the respective store operator; we are not involved.
Apple and Google are neither providers nor co-responsible parties for the content or operation of the app. They solely provide the distribution platform.
Claims in connection with the app are directed exclusively against us as the provider, not against Apple or Google. Any statutory warranty rights against the store operator remain unaffected.
To use an app store, you regularly need a user account with the respective store operator. For this account and the associated data processing, only the respective store operator is responsible.
The app does not offer in-app purchases or paid functions.
The app may only be used within the scope of the intended purposes.
In particular, the following is prohibited:
The app, its technical implementation, its structure, and the content it contains may be protected by copyright or otherwise.
Unless expressly stated otherwise, content of the app may only be used for private, non-commercial purposes within the scope of the intended use.
The City of Eberswalde and Technische Hochschule Wildau are liable for damages under the statutory provisions only:
In the case of slightly negligent breach of essential obligations, liability is limited to the typically foreseeable damage. Liability for lost profits, indirect damages, or consequential damages is otherwise excluded, to the extent legally permissible.
No liability is assumed for the accuracy of route recommendations, map information, and location-based functions, to the extent that deviations are based on technical limitations, inaccurate location data, short-term changes on site, or other circumstances outside the sphere of influence of those responsible.
The above liability limitations do not apply to the extent that mandatory statutory provisions conflict with them.
Information on the processing of personal data in connection with the use of the app can be found in the privacy policy of the Zoo Eberswalde app.
The terms of use may be adapted to the extent that there is a factual reason for this, in particular in the case of:
The respective current version will be made available in an appropriate manner.
The law of the Federal Republic of Germany applies. Mandatory statutory consumer protection provisions remain unaffected.
We are pleased about your interest in the Zoo Eberswalde app. The protection of your personal data is an important concern for us. The app has been designed so that only the personal data necessary for its operation and functions are processed when using it.
With the following notices, we inform you about the type, scope, and purposes of the processing of personal data when using the app.
The following parties are jointly responsible for the processing of personal data in connection with the provision and operation of the Zoo Eberswalde app:
and
The Zoological Garden Eberswalde is the publisher of the app and is responsible in particular for its content design and its purpose as an information and service offer.
Technische Hochschule Wildau is responsible in particular for the development of the app, the technical provision, the operation of the server infrastructure used, and the technical implementation of individual functions. The university acts as developer and provider of the app in the app stores of Apple (App Store) and Google (Google Play). The backend infrastructure runs on systems operated by Technische Hochschule Wildau. No external hosting provider is involved.
The joint controllers have entered into an agreement pursuant to Art. 26 GDPR on their data protection responsibilities. Regardless of this internal division of responsibilities, data subjects may assert their rights against either of the joint controllers.
The data protection officer of the City of Eberswalde is:
The President of Technische Hochschule Wildau has appointed Mr. Gregor Klar as external data protection officer pursuant to Article 37 of the European General Data Protection Regulation (GDPR).
The app is provided technically via systems and servers deployed by the joint controllers. This includes in particular the hosting of the app infrastructure, the provision of content, technical operation, and the routing function within the app.
Technical operation takes place entirely on systems operated by Technische Hochschule Wildau. No external processors are involved. Should technical service providers be added in future, this will only be done on the basis of a data processing agreement pursuant to Art. 28 GDPR.
When using the app, content such as animal information, images, map material, and technical updates are retrieved from the servers used for the app. For technical reasons, certain personal data is processed in this context.
Data processed:
Processing takes place exclusively to provide the requested content, to ensure the technical functionality and stability of the app, for IT security, and for error analysis and troubleshooting.
Storage duration: The log data generated in this context is stored in server log files and automatically deleted after 14 days. No further personal data is stored permanently on the server side.
Recipients: Recipients of the data are exclusively the joint controllers. Access is limited to those members of staff at Technische Hochschule Wildau tasked with hosting, maintenance and secure operation.
Legal basis: Art. 6 para. 1 lit. f GDPR, to the extent that processing is necessary for the secure, stable, and error-free provision of the app. To the extent that a different legal basis applies to public authorities in individual cases, processing takes place on that basis.
The app offers you the possibility to display your location on the zoo map and to calculate a route to selected destinations within the zoo grounds.
Data processed: When using this function, your current location and the technical data necessary for processing the routing request are processed.
Purpose of processing: Processing takes place exclusively for displaying your location and calculating a route within the app.
Storage duration: Location data is only processed for the duration of the respective request and not stored permanently.
Recipients: The sole recipient of the data is the server infrastructure operated by Technische Hochschule Wildau. Transmission to external, independently responsible third parties does not take place, unless otherwise stated in this privacy policy.
Legal basis: Art. 6 para. 1 lit. a GDPR. Processing only takes place if you allow the app to use your location via your end device's settings. A granted consent can be revoked at any time with effect for the future by deactivating location sharing in the device settings.
The app offers you the possibility to prefer wheelchair-accessible paths when calculating routes.
If you activate this function, your selection is processed exclusively as a technical parameter for calculating the desired route. The selection is not stored permanently and is not assigned to any user account.
To the extent that this information may allow conclusions about health conditions, processing is based on your explicit consent pursuant to Art. 9 para. 2 lit. a GDPR. The use of this function is voluntary.
The app may contain links to internet pages of the Zoological Garden Eberswalde. If you access such a link, the corresponding content is loaded as a web page.
The privacy notices of the respective website accessed apply additionally for these page accesses. You can find these at: https://zoo.eberswalde.de/de/datenschutz/
The app may contain further links to external websites and third-party services. If you access such a link, the corresponding content is loaded from the servers of the respective provider. The respective provider may process technically necessary data, in particular your IP address, in order to deliver the content to your device. We have no influence on this processing; it takes place under the sole responsibility of the respective provider.
For the access to external websites and services, only the privacy notices and terms of use of the respective provider apply. We assume no responsibility for the content, availability, security, or data processing of external offers.
The map display of the app is based on offline map data that is based on OpenStreetMap and stored locally on your device. No map tiles are loaded from external servers to display the map. Therefore, when using the map, no personal data is transmitted to OpenStreetMap or third parties.
The app is provided via the Apple App Store and the Google Play Store. When downloading, installing, and updating the app, the respective store operator (Apple or Google) independently processes personal data, such as your account data, download time, and device information. This processing takes place under the sole responsibility of the respective store operator; we have no influence on this and do not receive individual user data from the store operators. The privacy policies of Apple or Google apply.
Unless otherwise indicated in the supplementary information on the processing activity, no personal automated decision-making (profiling) takes place at the controller.
Unless special provisions conflict, the following data subject rights are granted to the data subject, which (except for point 11.5) should appropriately be asserted with the entity named under point 1, or if that is not known, with the entity named under point 2.
Each data subject has:
The data subject may object to the processing of their personal data for the performance of tasks pursuant to Art. 6 para. 1 letter e GDPR on grounds relating to their particular situation, unless the controller can demonstrate compelling legitimate grounds for further processing.
Where processing is carried out by automated means on the basis of the data subject's consent, they have the right to request the provision of their data in a structured, commonly used, and machine-readable format.
Where the processing of personal data is based on the consent of the data subject, they have the right to withdraw it at any time with effect for the future. The data subject is informed with the consent about the right of withdrawal and the manner in which it can be exercised.
Each data subject has the right to lodge a complaint about violations of data protection law with the following authority:
In the event of a data protection breach, the controller will notify the competent data protection supervisory authority. If the breach is likely to result in a high risk to the personal rights and freedoms of a natural person, the controller will notify the data subject accordingly.