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Support & contact

We are happy to help

If you have questions, problems or bug reports about the zoo app, please get in touch. Many questions are already answered in the frequently asked questions on the home page.

Contact

For questions, problems or bug reports about the app:

Technische Hochschule Wildau Email: mike.steglich@th-wildau.de

Questions about the zoo itself – opening hours, tickets, events, animals – are answered by the zoo directly:

Zoologischer Garten Eberswalde Stadt Eberswalde Am Wasserfall 1 16225 Eberswalde Germany Phone: +49 3334 22733 Fax: +49 3334 23465 Email: zoo@eberswalde.de

Reporting a problem

So that we can reproduce a problem, please tell us as much of the following as you can:

  • your device, for example iPhone 15 or Samsung Galaxy S24
  • the version of your operating system (iOS or Android)
  • the version of the app
  • a short description of the problem
  • whether the problem occurs online or offline
  • if possible: a screenshot

Before you write

Two things people ask about often:

No route is shown. Route calculation runs via a server and needs an internet connection. Without a connection the map remains usable, but a route suggestion is not possible.

My position is missing from the map. This requires location access to be granted in your device settings. Without it the app still works, but it will not show your location.

Your data

The app is there to help you find your way around the zoo. Your location is used only if you have granted location access; to calculate a route it is sent to the app's server and processed there only for the duration of the request.

Details are set out in the privacy policy of the app. A separate privacy policy applies to this website.

Last updated: 2026