Support & contact
We are happy to help
Many questions are already answered in the frequently asked questions on the home page. The easiest way to report bugs or share ideas is our feedback form.
Feedback & bug reports
The form is anonymous – it does not ask for names or contact details – and records the technical details that help us reproduce a problem: device, operating system version, app version and whether the problem occurs online or offline.
Contact
We cannot reply to feedback sent through the anonymous form. If you would like a reply about the app, please write to:
Questions about the zoo itself – opening hours, tickets, events, animals – are answered by the zoo directly:
Before you send feedback
Two things people ask about often:
No route is shown. Route calculation runs via a server and needs an internet connection. Without a connection the map remains usable, but a route suggestion is not possible.
My position is missing from the map. This requires location access to be granted in your device settings. Without it the app still works, but it will not show your location.
Your data
The app is there to help you find your way around the zoo. Your location is used only if you have granted location access; to calculate a route it is sent to the app's server and processed there only for the duration of the request.
Details are set out in the privacy policy of the app. A separate privacy policy applies to this website.
Last updated: 2026